DONATION CANCELLATION

You can request a donation cancellation within seven (7) days of making the donation. Transaction processing charges and/or any third party fees will be deducted from the donation cancellation amount.

Once the cause’s donation campaign drive is over, we do not accept any donation cancellation, though you may request your case to be considered under exceptions and we will consider it.

 


 

PRODUCT RETURN

We will accept returns for refund within 72 hours from delivery or physical pick-up of product. In case of return or replacement request, please click a clear picture of the order on receipt. After we confirm no major damage has occurred, a full refund will be issued. This may take up to two weeks. Call us at 0265-3018501 or send us an email at care@shift2happiness.org.com with information about why you’d like to return your order and we’ll help get the return process started for you.

WHICH COURIER COMPANY SHOULD I USE TO RETURN THE PRODUCT?

Please use a good courier service that offers tracking of the shipment, as the refund can be processed only once the item is received in good condition.

HOW LONG DOES THE REFUND PROCESS TAKE?

The refund process can take up to 15 days once the parcel is returned to us. For all refunds we will refund the amount to same mode of payment as used during checkout. For cash on delivery refunds we will issue store credit of the same value to your account, which can be redeemed over a period of a year.

BROKEN ITEMS

In case you receive damaged products, please email us on care@shift2happiness.org.com, within 48 hours of the receipt of your order, mentioning your order number, name and a picture clearly showing the damaged product. We will then replace the ordered item at our cost.

Any claim without a picture will not be valid. For any questions, please feel free to contact on care@shift2happiness.org.com or call us on 0265-3018501

DEFECTIVE ITEMS

In case you receive a defective product, please email us on care@shift2happiness.org.com, within 48 hours of the receipt of your order, mentioning your order number and name, stating the defect and a picture clearly showing the defect. We will get the item collected for quality assessment and replace the ordered item once we receive the same.

Any claim without receipt of the defective item, along with images of the same will not be valid. For any questions, feel free to contact us on care@shift2happiness.org.com or call us on 0265-3018501

Following shall not be eligible for return or replacement –

Damages due to misuse of product.
Products with tampered or missing serial / UPC numbers.
Any damage / defect which are not covered under the manufacturer’s warranty.
Incidental damage due to malfunctioning of product.
Incidental damage due to misuse or improper care of the product, i.e,
Any product that is returned without all original packaging and accessories.
Any product that is returned in a condition that is different than which it was received. Hence, it is advised to click a picture of the order on receipt, in case of any return/replacement request.
Note: This policy is subject to change without notice by shift2happiness.org. This policy is further subject to modification or revision as shift2happiness.org may deem appropriate or necessary to comply with applicable federal, state, local and international laws, rules and regulations, and any other applicable regulatory agency guidelines and restrictions.